Your privacy is our priority. mrcoin does not sell, rent, or share your personal data with any third party for marketing purposes without your consent. All data is processed in accordance with international data protection standards.
This Privacy Policy ("Policy") describes mrcoin's practices for collecting, processing, storing, and protecting the personal information of members using the mrcoin.vu platform. This Policy applies to all users who access or use any part of our platform, including the website, mobile app, and all related services.
Mrcoin operates in strict adherence to data protection principles. We believe transparency is the foundation of trust, which is why we clearly explain what data we collect, why it is needed, how long it is retained, and who can access it. Nothing in this Policy is hidden.
By registering an account or continuing to use the mrcoin platform, you agree that mrcoin may process your personal information in accordance with the terms set out in this Policy. If you disagree with any part of this Policy, we encourage you to contact us first before deciding to stop using the platform.
This Privacy Policy is written in English to facilitate understanding for Malaysian members. This version is the official version applicable to all users accessing the platform from Malaysia.
Mrcoin only collects data that is genuinely necessary to provide a safe, fair, and seamless service. Below are the categories of data we collect when you use our platform:
Registration and Identity Data
Full name
Email address
Phone number
Date of birth
State / City
KYC Verification Data
MyKad / Passport Copy
Verification selfie
Proof of address
Financial and Transaction Data
Bank account number
E-wallet information
Deposit & withdrawal history
Wagering history
Technical and Usage Data
IP address
Browser type
Device information
Access time logs
General location data
mrcoin never stores credit or debit card information directly on our servers. All payment transactions are handled by third-party payment processors that comply with the highest level of PCI-DSS standards.
Every piece of data we collect has a clear and legitimate purpose. mrcoin does not process your data for any purpose other than those stated below. Here are the primary purposes for which member personal data is used:
- Account Management: Create, maintain, and protect your user account. This includes identity verification during login, password recovery, and secure session management.
- Transaction Processing: Process deposits, withdrawals, and all financial transactions related to your account accurately and securely.
- Legal Compliance (KYC/AML): Fulfil legal requirements related to identity verification, fraud prevention, and anti-money laundering (AML) as mandated by regulatory authorities.
- Customer Support: Provide effective technical support and customer service when you contact our support team via live chat or email.
- Platform Security: Detect and prevent fraudulent activity, account misuse, cyberattacks, and to ensure the integrity and fairness of games on the platform.
- Service Improvement: Analyse platform usage patterns in aggregate and anonymised form to help us improve the user experience, enhance the interface, and develop new features.
- Service Communications: Send important notifications related to your account, including transaction confirmations, security alerts, and relevant policy updates.
- Targeted Marketing (with consent): If you have agreed to receive marketing communications, we may send you information about promotions, bonuses, and exclusive offers relevant to you.
You may withdraw consent to receive marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team. Withdrawing consent will not affect any lawful data processing that took place prior to the withdrawal.
Mrcoin does not sell or rent your personal data to anyone. However, in operating a safe and legally compliant platform, we may share certain information with the following parties in limited circumstances:
- Payment Service Providers: Required transaction information is shared with payment processors such as FPX, TNG eWallet, and other providers solely to process your deposits and withdrawals.
- KYC Service Providers: For identity verification purposes, your KYC documents may be processed by a third-party identity verification service provider that complies with international security standards.
- Game Providers: Third-party game software providers may receive limited technical data (such as session IDs) required to run games properly. They do not receive your full identity information.
- Regulatory Bodies and Law Enforcement: mrcoin is legally required to disclose certain information to the relevant authorities upon receipt of a valid court order or official request from a law enforcement agency.
- Analytics Services: Anonymized usage data may be shared with analytics platforms to help us understand usage patterns and improve the platform.
All our third-party partners are bound by strict confidentiality agreements and are only permitted to use shared data for the specified purpose. mrcoin conducts regular reviews of all service providers to ensure their compliance with our data protection standards.
mrcoin never shares your username, password, full MyKad number, or bank account information with any third party for marketing or sales purposes. If you receive any communication claiming to be from mrcoin requesting this sensitive information, treat it as a fraud attempt and contact us immediately.
Mrcoin invests seriously in security infrastructure to ensure your personal data is always protected. Below are the security layers we employ to safeguard your information:
- AES-256 SSL Encryption: All data transmitted between your browser and mrcoin servers is encrypted using TLS 1.3 with AES-256 encryption, the same standard used by the world's leading banking institutions.
- Encrypted Data Storage: Sensitive data stored in our databases, including KYC and financial information, is encrypted at rest using the latest encryption algorithms.
- Layered Access Control: Access to user data within mrcoin's internal systems is restricted to staff who genuinely require it (least privilege principle). All access is logged and continuously monitored.
- Two-Factor Authentication (2FA): All member and internal staff accounts are protected with 2FA to prevent unauthorised access even if a password is compromised.
- 24/7 Monitoring: Our cybersecurity team continuously monitors systems to detect any suspicious activity, intrusion attempts, or anomalies in data access patterns.
- Regular Penetration Testing: mrcoin conducts regular penetration testing by independent third-party security auditors to identify and patch any system vulnerabilities before they can be exploited.
- Certified Data Centres: Your data is stored in data centres with internationally certified physical and digital security, supported by redundant backup systems to ensure service availability.
If you discover any security vulnerability or privacy issue on the mrcoin platform, we encourage you to report it responsibly via email at
[email protected]. mrcoin values responsible disclosure and will take immediate action.
Mrcoin uses cookies and similar tracking technologies to keep the platform running smoothly and deliver a personalised experience to every member. Below is an explanation of the types of cookies we use:
- Essential Cookies (Required): These cookies are required for the platform's core functions, including login session authentication, security, and basic user preferences. The platform will not function properly without them.
- Functional Cookies: Save your preferences such as language, display theme, and other settings so you do not need to reconfigure them each time you access the platform.
- Analytics Cookies: Collect anonymised usage data to help us understand how members interact with the platform, which pages are visited most frequently, and where we can improve the user experience.
- Security Cookies: Used to detect unauthorised access attempts, CSRF attacks, and other suspicious activity that could compromise the security of your account.
You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect platform functionality. mrcoin does not use third-party tracking cookies for targeted advertising without your explicit consent.
As a mrcoin member, you have certain rights regarding your personal data. mrcoin respects and facilitates the exercise of these rights. Below is a summary of your rights:
| Your Rights |
Description |
How to Exercise |
| Right of Access |
Request a copy of the personal data we hold about you |
Contact support via email |
| Right to Rectification |
Correct inaccurate or incomplete data |
Account settings or support |
| Right to Erasure |
Request the deletion of your personal data (subject to legal requirements) |
Contact the support team |
| Right to Restrict Processing |
Restrict the processing of your data under certain circumstances |
Written request via email |
| Right to Data Portability |
Receive your data in a structured, machine-readable format |
Written request via email |
| Right to Object to Marketing |
Object to the processing of your data for direct marketing purposes |
Account settings (notification preferences) |
mrcoin is committed to responding to all privacy rights requests within 30 business days of receipt. For complex requests, we may require additional time and will notify you accordingly.
Mrcoin does not retain your personal data longer than necessary. Data retention periods are determined based on service requirements, legal obligations, and legitimate business interests. Below are the general retention guidelines:
- Active Account Data: Retained for as long as your account is active and for the period required after account closure to resolve any outstanding disputes or claims.
- Financial Transaction Records: Retained for a minimum of 7 years in accordance with the accounting and anti-money laundering legal requirements applicable under mrcoin's jurisdiction.
- KYC Documents: Retained for a minimum of 5 years from the date of the last verification or account closure, whichever is later, in line with AML compliance requirements.
- Technical Logs: Access logs and technical activity logs are retained for 90 days for security and technical troubleshooting purposes.
- Marketing Data: Retained until you withdraw consent to receive marketing communications. After withdrawal, marketing data will be deleted within 30 days.
When data is no longer needed and there is no legal obligation to retain it, mrcoin will securely delete it using methods that ensure it cannot be recovered.
Mrcoin reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements in how we handle data. When we make significant changes, we will take the following steps to ensure you are informed:
- Update the "Last Updated" date shown at the top of this document.
- Displays an in-account notification upon your next login after the changes take effect.
- Send email notifications for changes that materially affect how we process your data.
Your continued use of the mrcoin platform after any changes to this Policy take effect constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your privacy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how mrcoin handles your personal data, do not hesitate to contact us. Our data protection team is ready to assist you.
- Privacy Email: [email protected] — please include "Privacy Inquiry" in the subject line to help us respond faster.
- Live Chat: Available 24/7 via the mrcoin platform for general privacy enquiries.
- Response Time: All privacy enquiries will be responded to within 7 business days. Formal data rights requests will be processed within 30 business days.
Mrcoin values every piece of privacy feedback we receive from members. Your input helps us continuously improve our privacy practices and data protection for the safety of all members.
If you believe mrcoin has failed to address your privacy complaint satisfactorily, you have the right to lodge a complaint with the relevant data protection regulatory authority in your jurisdiction. However, we always prioritise direct resolution and encourage you to contact us first.